Refund & Cancellation Policy

We stand behind the quality of Krafon. If you are not completely satisfied with our service, you can request a full refund within 14 days of your initial subscription purchase.

This guarantee applies to:

• First-time purchases of monthly or annual subscriptions
• Upgrade purchases (difference in price will be refunded)

This guarantee does NOT apply to:

• Subscription renewals
• Add-on purchases after 14 days
• Accounts terminated for Terms of Service violations

To request a refund, please contact our support team at:

📧 support@krafon.com

Include in your email:

• Your account email address
• Order/transaction ID (if available)
• Reason for refund request (optional, helps us improve)

Processing Time:

• Refund requests are reviewed within 2 business days
• Approved refunds are processed within 5-7 business days
• Funds typically appear in your account within 7-10 business days (depending on your bank)

You can cancel your subscription at any time. Upon cancellation:

• You will retain access to premium features until the end of your current billing period
• Your subscription will not renew automatically
• No refund will be provided for the remaining days in the current billing period

To cancel:

• Log in to your Krafon account
• Go to Settings → Billing
• Click Cancel Subscription

Refunds are NOT available for:

• Accounts terminated for violation of our Terms of Service
• Renewals of subscriptions (beyond the initial purchase)
• Chargebacks or disputed payments (account may be suspended)
• Services already rendered or consumed

Pro-Rated Refunds:

We do not offer pro-rated refunds if you cancel mid-cycle. You will continue to have access until the end of your paid period.

If you have questions about our refund policy or need assistance: